Job Posting: Administrative Clerk

Assistant Animal Keeper

Anticipated start date: October 26, 2022
Terms of employment: Part-time permanent
Salary: $17.00/hour
Application deadline: Open until filled
Number of positions: 1

About The Exploration Place:
As the largest museum and science centre outside of the lower mainland, The Exploration Place has taken a leadership role in the region and has offered quality programs and services for over two
decades. The Exploration Place is a charitable organization with a mission to provide learning opportunities that foster an understanding of significant past and current issues shaping our
community by linking experiences within the Regional District of Fraser-Fort George to the world in a unique, participatory Museum of regional history, science, and technology. You will be joining a
team of enthusiastic and passionate individuals whose goal is to work together for the success of all departments and have fun doing it! This position is ideal for a detail-oriented, energetic, creative person who has a passion for supporting the meaningful programs and services we offer and wants to be a part of a team that makes a positive impact in our community.

Who are we looking for?
We are seeking a detail-oriented, energetic, enthusiastic, and motivated person who has a passion for animal care and handling, customer service, community engagement, culture, and science. You
are, first and foremost, to care for and ensure the safety of our Animal Ambassadors. This includes feeding, cleaning, and providing enrichment as directed by our Head Keeper. Although this role is
“behind the scenes” you may also be greeting visitors, interpreting the Biome Gallery, offering more information on the Animal Ambassadors, answering visitors’ questions, and maintaining an
overall positive atmosphere to enhance the visitor’s experience. You are comfortable being on your feet all day presenting information to visitors in a friendly, interactive, engaging, and professional manner.

We are looking for a team player who is comfortable working with furry, feathered, and scaly Animal Ambassadors— those with eight legs, six legs, four legs, two legs, and no legs! You will be working
under the direct supervision of the Head Keeper, and in collaboration with your fellow Keepers, our veterinarian, CEO, and Leadership team.

You are creative, detail-oriented, organized, complete tasks in a timely manner, are independent and yet flexible and collaborative. You also are happy to help maintain cleanliness, safety, and equipment. There is also the opportunity to assist our Visitor
Services and Community Programs teams during various special events, presentations, and outreach programs. Everyone plays a role in The Exploration Place’s daily operations. We are seeking someone
who is comfortable working with the public and colleagues in different departments to help meet our
shared goals.

What are the hours and benefits?
This is a part-time, 20 hour per week position with a Friday – Monday work schedule with the possibility of additional hours. A regular weekend workday is 8 hours, 7:00am to 3:30pm, with a 30-minute unpaid lunch break. Friday would be a 2:15pm to 5:15pm shift, and Mondays would be availability for a one-hour meeting or phone call in the morning to update the Head Keeper at a time to be decided. Statutory holidays (with days off in lieu), occasional extended hours, and evenings for events will also be required.

After a 3-month probationary period, benefits include:
▪ Extended health and dental benefits
▪ Vacation accrual of 2 weeks (40 hours) annually
▪ Sick leave of 5 days (20 hours) annually

▪ Annual Membership to The Exploration Place
▪ Staff discount in our gift shop
▪ Professional Development opportunities related to this position and the museum and science
centre industry

About the job:
The Keeper is responsible for the care, handling, and recording of the health and wellness of Animal Ambassadors at The Exploration Place. The Keeper will also provide educational outreach when appropriate and work to enhance the visitor’s experience at The Exploration Place through interaction and engagement related to our community, science, and history.

Must present a friendly demeanour while interacting with visitors of all ages, cultures, and backgrounds. Must embrace and model outstanding customer service to all and be willing to provide solutions to whatever comes your way.

The successful applicant will be responsible for the following:
▪ Developing a thorough understanding of the Biome gallery
▪ Greeting and engaging visitors, making them feel welcome
▪ Answering questions from the public
▪ Handling of Animal Ambassadors
▪ Ensuring the safety of Animal Ambassadors, visitors, and staff in the Biome
▪ Maintain animal enclosures, including cleaning and disinfecting
▪ Maintain cleanliness in the Biome
▪ Document care of Animal Ambassadors in daily logs
▪ Maintain water quality in aquatic and semi-aquatic enclosures
▪ Maintain appropriate temperature and humidity in animal enclosures
▪ Prepare and distribute food to Animal Ambassadors
▪ Assist in the control and eradication of pests
▪ Monitor and record information pertaining to Animal Ambassadors, including their general appearance, feeding patterns, and behaviour
▪ Provide enrichment for Animal Ambassadors where appropriate
▪ Provide training for Animal Ambassadors where appropriate
▪ Assist veterinarian in examinations where appropriate
▪ Ensure that biosecurity protocols are being followed
▪ Report any abnormalities, outstanding incidents, or concerns and relay all noteworthy information to the supervisor
▪ Assist with updating care manuals as necessary
▪ Work to enhance the visitor’s experience at The Exploration Place through interaction and engagement that relates to our community, science, and history
▪ Help to deliver public programs, outreach, presentations, and other activities involving Animal Ambassadors and related subjects as necessary
▪ Aid with various special events as necessary
▪ Perform other daily routine duties including general guest services and supervision, cleaning and maintenance, coverage for front desk, etc. as necessary
▪ Represent the museum with the utmost integrity, exemplifying the values and mission of our organization
▪ Cleaning and disinfecting as directed
▪ Ensuring that all applicable policies, procedures, and regulations are followed, including communicable illness protocols
▪ Other duties as assigned

Knowledge, skills, and abilities we are looking for:
▪ Canadian Citizenship or permanent resident status
▪ Willing to submit to a criminal record check
▪ Possess a minimum of Grade 12 Graduation Diploma, Dogwood, or equivalent
▪ Must be willing to present a BC Vaccine Card showing full COVID-19 vaccination and abide by all COVID-19 regulations. If, over time, Health Canada updates its definition of “fully vaccinated” (such as requiring “booster” vaccine doses), employees will be expected to comply to maintain fully vaccinated status
▪ Prior experience in a customer service role

▪ Comfort with public speaking and presenting
▪ Friendly, outgoing personality; excited to meet, engage, and facilitate learning
▪ Ability to work independently and as part of a team
▪ The ability to work with diverse groups of people, including children
▪ A strong interest and sound knowledge of science, history, and culture with a willingness to learn
▪ Confident in addressing concerns from visitors and able to communicate verbally in a kind, professional manner
▪ Ability to handle stressful situations while working in a fast-paced, customer-orientated facility, in cooperation with other staff and departments
▪ Must possess strong interpersonal skills to deal tactfully and effectively with
visitors
▪ Ability to work closely and communicate respectfully with The Exploration Place team at large
▪ Must be comfortable with communication and collaboration tools such as Zoom and SLACK
▪ Must show flexibility when asked to perform other tasks as needed
▪ Must be dependable and committed to carrying out your responsibilities to the best of your ability
▪ Ability to work evenings, holidays, and weekends as scheduled

The following will be considered an asset for this position:
▪ Post-secondary education and/or experience related to animal husbandry and/or
biology
▪ Background or interest in theatre, performance, or public presentation
▪ Experience developing or delivering educational programs
▪ Experience working with children

The Exploration Place is an equal opportunity employer.
We do not discriminate against ability, ethnicity, gender identity, socioeconomic background, or sexual orientation. We strongly encourage applications from racialized individuals, under-represented communities, diverse backgrounds, identities, and experiences. We’re looking for motivated, compassionate people who can execute from the ground up. The Exploration Place is committed to providing our team members with safe, quality work experience, employability skills,
and access to career development through professional development opportunities and mentoring. We use an in- depth, hands-on training program that allows our new employees to learn by doing, working closely with all departments and with our leadership team.  

All offers are subject to the satisfactory completion of reference, police criminal record checks, and proof of vaccination.  Only successful applicants will be contacted. Please email your resume, cover letter, and three references to Alyssa Gerwing, VP – Operations.

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