Job Posting: Elements Retail Clerk

ob Posting: Elements Retail Clerk

Anticipated start date: 

Open until filled

Terms of employment: 

Full-time and/or part-time permanent

Hourly Wage:

$17.00/hour

Application deadline:

Open until filled

Number of positions:

1-3

 

Who are we looking for?

We are seeking a creative, enthusiastic, outgoing, and motivated person who has a passion for retail, customer service, history, and science. Everyone plays a role in The Exploration Place’s daily operations. We are seeking someone comfortable working with colleagues in different departments to help meet our shared goals and the goals of Elements Retail. 

What are the hours and benefits?

There is a full-time (40 hours/week) position with a Thursday-Monday work week, and/or flexible part-time based on availability. A regular workday is 8 hours, with a 30-minute unpaid lunch break. Regular shift is 8:45am to 5:15pm, except Thursdays where there is an option for 11:45am to 8:15pm. Statutory holidays (with days off in lieu), occasional extended hours, and evenings for events can also be required with notice. 

After a 3-month probationary period, benefits (if eligible) include:

  • Extended health and dental benefits, including Employee Assistance Program
  • Vacation accrual of 2 weeks (or 80 hours for full-time) annually
  • Sick leave of 10 days (or 80 hours for full-time) annually
  • Annual Membership to The Exploration Place
  • Staff discount at Elements Retail and Origins Kitchen
  • Professional Development opportunities related to this position and the museum and science centre industry 

Job Summary:

The Retail Clerk is responsible for the day-to-day operation of the Elements Retail space, including answering customers’ questions, processing transactions, and helping to manage inventory. Elements Retail will provide a variety of items for people of all ages that will inspire visitors, giving them a way to keep their experience alive or share it with others after their visit with us. 

Must present a friendly demeanour while greeting and providing customer service to guests, informing them of the retail and/or promotional items present in Elements Retail, performing technical tasks in the point-of-sale system (Lightspeed), and completing daily assigned tasks. Must embrace and model outstanding customer service to all and be willing to present solutions to whatever comes your way. 

The successful applicant will be responsible for the following:

  • Daily operations of the store
  • Greeting customers, making them feel welcome
  • Ensuring that all applicable policies, procedures, and regulations are followed
  • Answering questions and addressing any concerns about items in the store
  • Listening to customers to gain a thorough understanding of what they need and make recommendations
  • Examining sales floor when the opportunity presents itself to ensure merchandise is well-stocked, well-maintained, and properly rotated
  • Assisting in processing, checking, and stocking inventory shipments
  • Providing exemplary customer service
  • Processing transactions, handling cash, processing debit/credit cards, and performing returns or exchanges as needed using a web-based POS system
  • Maintaining the physical appearance and cleanliness of the store, ensuring that the facility and all equipment remain in good repair, and creating a polished aesthetic for the retail area
  • Processing e-commerce orders, including but not limited to receiving, fulfilling, shipping, and returns
  • Representing the Museum with the utmost integrity, exemplifying the values and mission of our organization
  • Aiding with various special events as necessary
  • Other duties as assigned 

Knowledge, skills, and abilities we are looking for:

  • Canadian Citizenship or permanent resident status
  • Possess a minimum of Grade 12 Graduation Diploma, Dogwood, or equivalent
  • Must be willing to present a BC Vaccine Card showing full COVID-19 vaccination and abide by all COVID-19 regulations. If, over time, Health Canada updates its definition of “fully vaccinated” (such as requiring “booster” vaccine doses), employees will be expected to comply to maintain fully vaccinated status
  • Possess strong oral and written communication skills
  • Able to perform basic math, writing, and reading tasks without supervision
  • Ability to handle stressful situations while working in a fast-paced, customer-orientated facility, in cooperation with other staff and departments
  • Must be friendly and possess strong interpersonal skills to deal tactfully and effectively with customers
  • Ability to work closely and communicate respectfully with The Exploration Place team at large
  • Be a self-motivated team player
  • Possess excellent time management and multi-tasking skills
  • Be familiar and comfortable with software, including but not limited to Microsoft Office Suite programs, Office 365, Internet, email, and Point of Sale Systems
  • Be familiar and comfortable with communication and collaboration tools such as Zoom and SLACK
  • Must show flexibility when asked to perform other tasks as needed
  • Be able to lift and/or move up to 50 pounds on select occasions and stand for long periods 

The following will be considered an asset for this position:

  • Training or experience related to retail and/or customer service, including Point of Sale Systems 

All offers are subject to satisfactory completion of reference, criminal record checks, and proof of vaccination.

Only successful applicants will be contacted. Please email your application with the subject heading “Elements Application” as a PDF (lastname_firstname_documentname.pdf)  with your resume, cover letter, and three professional references to:

 

Attn: Tracy Calogheros

EMAIL: tracy.calogheros@theexplorationplace.com

 

LOCATED AT: 333 Becott Place in Lheidli T’enneh Memorial Park Prince George, BC V2L 4V7

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