Job Posting: Elements Retail Clerk

Job Posting: Manager – Elements Retail

Anticipated start date: 

Open until filled

Terms of employment: 

Full-time, permanent

Salary Ranger:

$50,000 – $60,000, plus benefits

Application deadline:

Open until filled

Number of positions:

1

 

 Who are we looking for?

We are seeking a creative, enthusiastic, outgoing, and motivated person who has a passion for retail, customer service, history, and science. Everyone plays a role in The Exploration Place’s daily operations. We are seeking someone comfortable working with colleagues in different departments to help meet our shared goals and the goals of Elements Retail.

What are the hours and benefits?

There is a full-time (40 hours/week) position with a Thursday-Monday work week. A regular workday is 8 hours, with a 30-minute unpaid lunch break. Regular shift is 8:45am to 5:15pm, except Thursdays which are 11:45am to 8:15pm. Statutory holidays (with days off in lieu), occasional extended hours, and evenings for events can also be required with notice.

After a 3-month probationary period, benefits (if eligible) include:

  • Extended health and dental benefits, including Employee Assistance Program
  • Vacation accrual of 2 weeks (or 80 hours for full-time) annually
  • Sick leave of 10 days (or 80 hours for full-time) annually
  • Annual Membership to The Exploration Place
  • Staff discount at Elements Retail and Origins Kitchen
  • Professional Development opportunities related to this position and the museum and science centre industry

Job Summary:

The Manager is responsible for the day-to-day operation of the Elements Retail space, including staff scheduling, inventory control, financial reporting, and customer interaction. Elements Retail will provide a variety of items for people of all ages that will inspire visitors, giving them a way to keep their experience alive or share it with others after their visit with us.

Must present a friendly demeanour while greeting and providing customer service to guests, informing them of the retail and/or promotional items present in Elements Retail, performing technical tasks in the point-of-sale system (Lightspeed), and completing daily assigned tasks. Must embrace and model outstanding customer service to all and be willing to present solutions to whatever comes your way.

The successful applicant will be responsible for the following:

  • Daily operations of the store
  • Manage scheduling, training and building an employee team
  • Greeting customers, making them feel welcome
  • Ensuring that all applicable policies, procedures, and regulations are followed
  • Answering questions and addressing any concerns about items in the store
  • Listening to customers to gain a thorough understanding of what they need and make recommendations
  • Examining sales floor when the opportunity presents itself to ensure merchandise is well-stocked, well-maintained, and properly rotated
  • Processing, checking, and stocking inventory shipments
  • Ensure accurate reporting of sales figures and other financials as required
  • Providing exemplary customer service
  • Processing transactions, handling cash, processing debit/credit cards, and performing returns or exchanges as needed using a web-based POS system
  • Manage retail inventory with our web-based POS for purchase orders, tracking inventory, receiving, pricing, and ensure inventory is system maintained for inventory management and forward planning
  • Retain and grow new business and vendor relationships to ensure consistent growth with environmental impact and ethical practices in mind
  • Maintaining the physical appearance and cleanliness of the store, ensuring that the facility and all equipment remain in good repair, and creating a polished aesthetic for the retail area
  • Processing e-commerce orders, including but not limited to receiving, fulfilling, shipping, and returns
  • Representing the Museum with the utmost integrity, exemplifying the values and mission of our organization
  • Aiding with various special events as necessary
  • Other duties as assigned

Knowledge, skills, and abilities we are looking for:

  • Canadian Citizenship or permanent resident status
  • Possess a minimum of Grade 12 Graduation Diploma, Dogwood, or equivalent
  • Experience or demonstrated ability to effectively supervise and train staff
  • Solid knowledge of merchandise management, inventory control, and store operations
  • Must be willing to present a BC Vaccine Card showing full COVID-19 vaccination and abide by all COVID-19 regulations. If, over time, Health Canada updates its definition of “fully vaccinated” (such as requiring “booster” vaccine doses), employees will be expected to comply to maintain fully vaccinated status
  • Possess strong oral and written communication skills
  • Able to perform basic math, writing, and reading tasks without supervision
  • Ability to handle stressful situations while working in a fast-paced, customer-orientated facility, in cooperation with other staff and departments
  • Must be friendly and possess strong interpersonal skills to deal tactfully and effectively with customers
  • Ability to work closely and communicate respectfully with The Exploration Place team at large
  • Be a self-motivated team player
  • Possess excellent time management and multi-tasking skills
  • Be familiar and comfortable with software, including but not limited to Microsoft Office Suite programs, Office 365, Internet, email, and Point of Sale Systems
  • Be familiar and comfortable with communication and collaboration tools such as Zoom and SLACK
  • Must show flexibility when asked to perform other tasks as needed
  • Be able to lift and/or move up to 50 pounds on select occasions and stand for long periods

The following will be considered an asset for this position:

  • At least 2 years experience in retail operations, management, point of sale systems and/or customer service

All offers are subject to satisfactory completion of reference, criminal record checks, and proof of vaccination.

Only successful applicants will be contacted. Please email your application with the subject heading “Elements Application” as a PDF (lastname_firstname_documentname.pdf)  with your resume, cover letter, and three professional references to:

 

Attn: Alyssa Gerwing

EMAIL: alyssa.gerwing@theexplorationplace.com

 

 

LOCATED AT: 333 Becott Place in Lheidli T’enneh Memorial Park Prince George, BC V2L 4V7

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