Digital Membership Cards

See below for more information and FAQs.

The Exploration Place is going digital.

We are excited to introduce digital membership cards as a benefit of membership! Digital membership cards can be downloaded and saved to your smartphone. Going digital means you never have to worry about forgetting your membership card, in addition to being more environmentally friendly and helping to reduce administrative costs. We hope these answers to common questions help you understand your new digital card. Additional questions can be directed to

250-562-1612 or info@theexplorationplace.com.

We are rolling out this new system as we speak! You can expect to receive your digital cards before our reopening in Fall of 2022.

USING YOUR DIGITAL MEMBERSHIP

How will I use my digital membership card?
Your digital membership card is unique to your membership and displays your name, membership level, expiration date, and a barcode for us to scan. Simply show your digital membership card to our staff at the Admissions Desk to take advantage of your member benefits!

How do I receive my digital membership card?
Digital membership cards will be sent to the primary email address of every active member. You will need to open this email on your mobile device and follow the instructions to download the card. The card will automatically be stored in your phone’s wallet app. Android users may need to install Wallet Passes from the Play Store prior to downloading your card.

What if I don’t have a wallet app installed on my phone?
The email you receive will provide step-by-step instructions and a link to download the recommended wallet application to store your digital membership card and similar types of digital cards and passes.

UPDATING YOUR DIGITAL MEMBERSHIP

Will my digital card update when I renew my membership?
Yes! The digital card will automatically update when your membership information changes. For example, your expiration date and membership level will automatically update the next time you renew or upgrade your membership. This means that you only have to download the card once!

RECIPROCAL MEMBERSHIP

How will my reciprocal benefits work when visiting other museums or science centres?
Digital membership cards display CASC and ASTC banners and list participation in the reciprocal programs as a benefit of the membership level. Simply show your digital membership card at participating museums and science centres to receive free or reduced admission!

GROUP MEMBERSHIP

Will everyone on my membership also receive a digital membership card?
Yes, for any group membership, each member will receive a unique digital membership card via email. If a membership with more than one member has only one email address on record, then all digital membership cards will be sent to this email address. Members can then forward the email or use the share feature of the wallet app to ensure that other members with smartphones receive their digital membership card.

GENERAL FAQ

I’d prefer not to use this digital membership card, what should I do?
By default, all members will now receive a digital membership card sent to the email address you provide. If you prefer to receive a physical membership card, please contact us.

My name is spelled wrong/membership level is incorrect.
Please contact us or log in to your account to update your membership records.

The expiry date on my card is incorrect.
We are extending all memberships that were valid as of our closure in 2020. We must manually extend the date for each individual member, but your card will automatically update as we move through this process.

We are extending all memberships that were valid as of our closure in 2020. We must manually extend the date for each individual member, but your card will automatically update as we move through this process.

I haven’t received an email about my digital card, what can I do?
Many of our members prior to our closure in 2020 did not provide us with an email address. Please contact us at info@theexplorationplace.com, 250-562-1612, or the Admissions Desk to provide us with your email address, and we will make sure you get your cards.

If you have received one, or some, cards, but not all of them, there may be a delay after they are sent. If you have not received all of your cards within one business day, please contact us.

I downloaded my card but I can’t find it.
If you have an iPhone, the card will automatically download to Apple Wallet. Check the app for your new card (scroll through any cards that are already there–it may be hiding!). If you have an Android, you’ll need to download Wallet Passes from the Play Store prior to downloading the card.

Benefits to being a Community Keeper

All donations come with a receipt for income tax purposes
You will receive an invitation for you and a guest to join us for our annual Evening with the Vet, for Community Keepers only!
With donations of $25 or more, or with a monthly recurring donation, you will receive a personalized digital certificate
With donations of $100 or more, or with a monthly recurring donation, your name or business logo will be displayed on our website for one year
Invitation to our Members & Sponsors Christmas Party
Invitations to other special events throughout the year

Ball Python

Juju joined our Ambassador team during our closure. Ball pythons are shy by nature, but with some time and effort, they learn to trust their caregivers. She is still a bit hesitant but is slowly starting to feel more comfortable around people. In the wild, you can find ball pythons throughout the grasslands and open forests of West and Central Africa. As the most popular snake species kept as a pet worldwide, most people have had the pleasure of seeing one of these beautiful animals at some point in their lives. Unfortunately, due to their extreme popularity as pets, one of the greatest threats to this species in terms of conservation is the over-collection of wild populations for distribution in the pet trade. While captive breeding has seen an increase in recent years, most of those sold in the pet trade are still wild-caught, simply because the cost is much lower than that of breeding and raising captive specimens. For this reason, tens of thousands of these animals are collected from the wild and exported from Africa for the pet trade every year. The ball python is one of the smallest species in their genus, reaching maximum lengths of 3-5 feet, with females being larger than their male counterparts. In the wild, these snakes are estimated to live roughly ten years, while in captivity, a lifespan of about 20-30 years is typical. There have been many documented cases of captive individuals living 40-60 years, including one 62-year-old female who mysteriously produced a fertile clutch of eggs despite being housed alone at the Saint Louis Zoo for more than 20 years.

BECOME A COMMUNITY KEEPER

VIDEO

Black-Billed Magpie

Anyone who’s been to the museum in person since 2015 will likely recognize this cheeky bird. Loki has formed unique relationships with many guests and staff alike over the years and definitely isn’t shy about picking favourites. The stimulation of observing and interacting with guests of all ages is something that he certainly enjoys.

Did you know that magpies, a member of the corvid family, are some of the most intelligent birds on the planet? In fact, corvids are some of the most intelligent animals known to exist, with a brain-to-body mass outmatched only by humans, great apes, and aquatic mammals such as dolphins. Magpies have shown the ability to imitate human speech in numerous languages and voices, are capable of tool use, and possess problem-solving ability on par with that of a small human child.

Loki was rescued from a dog attack as a hatchling when he and his siblings fell from their nest. Unfortunately, he was the lone survivor of his brood. Because he is very imprinted on humans, thus not eligible for release into the wild, Loki was brought to live in the museum and was integrated into the Biome as an Animal Ambassador. He has been one of our most interactive and popular Ambassadors ever since. Loki is very intelligent, able to mimic human speech, and performs many different little tricks and games.

BECOME A COMMUNITY KEEPER